E-commerce Terms & Conditions: Flowers Vauxhall

Introduction

Welcome to Flowers Vauxhall's e-commerce platform, the trusted choice for online flower delivery in Vauxhall and the surrounding areas. By placing an order through our website, you agree to be bound by these terms and conditions ("Terms"). Please read them carefully before making a purchase. These Terms apply to all customers ordering flowers and related products for delivery in Vauxhall and adjacent localities.

Definitions

In these Terms, the following definitions apply:

  • "We", "Us", or "Our" refers to Flowers Vauxhall.
  • "You" or "Your" refers to the customer placing the order.
  • "Website" refers to the Flowers Vauxhall website through which orders are placed.
  • "Products" means any flower arrangements, plants, accessories, or related items available for purchase through the Website.

Order Process

Our order process is designed to be seamless and secure for customers across Vauxhall and nearby neighbourhoods. The following outlines each stage of your online flower delivery journey:

  1. Selection: Browse our range of flower arrangements, plants, and gifts, selecting your desired Products.
  2. Basket and Checkout: Add your chosen items to the shopping basket and proceed to the secure checkout. You will need to supply true, current, and complete information, including delivery address, recipient’s name, your contact details, and any personalised messages.
  3. Payment: Choose your preferred payment method from those accepted on our Website (details in the "Payments" section). All payments are processed securely.
  4. Order Confirmation: Once payment is authorised, you will receive an email confirmation detailing your order and reference number. This confirms our acceptance of your order and the formation of the contract between us.
  5. Delivery: We will prepare and dispatch your flowers as per the delivery date, location, and any special instructions you provide. See "Delivery Terms" for more details.

We reserve the right to decline orders where payment cannot be authorised, Product availability is limited, or delivery addresses are outside our service area.

Product Availability and Substitution

All Products are subject to availability. In rare cases, certain flowers or items may not be available due to factors beyond our control (e.g. seasonal shortages). Where substitution is necessary, we will use flowers of equal or higher value and similar style, matching your order’s colour scheme and essence wherever possible. If a significant change is required, we will attempt to contact you before dispatch to agree the substitution.

Pricing

All prices listed on our Website are in Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to change prices at any time, but such changes will not affect orders already confirmed. Delivery charges (if applicable) will be clearly indicated during the checkout process. Promotional offers may be subject to additional terms and time limits.

Payments

Flowers Vauxhall accepts recognised payment methods as displayed on our Website, such as major credit and debit cards. Payment is due in full at the point of order. Your payment will be processed securely using encrypted technology. We do not store full payment card details. Your order will only be processed upon successful receipt of cleared funds.

If your payment is not authorised or fails, your order will not be accepted, and no contract will be formed between us.

Delivery Terms

We offer reliable local delivery in Vauxhall and neighbouring locations, subject to postcode coverage as displayed on our Website. During checkout, you may select your preferred delivery date and provide instructions where appropriate (e.g. leave in a safe place).

  • Standard Local Delivery: We endeavour to deliver on your chosen date. However, exact delivery times cannot be guaranteed.
  • Delivery Charges: Any applicable delivery fees will be shown prior to order confirmation.
  • Recipient Information: It is your responsibility to provide full, accurate delivery details. We cannot accept liability for failed deliveries due to incorrect addresses or lack of recipient availability.
  • Non-Receipt: If the recipient is not home, we will follow your instructions where possible. Otherwise, we may leave the flowers with a neighbour or in a safe place and will notify you. In case of inability to deliver, we will contact you to arrange an alternative.

Deliveries may be delayed by events beyond our control, such as extreme weather or traffic disruption. In such cases, we will attempt to inform you.

Cancellations and Amendments

You have the right to cancel or amend your order as follows:

  • Orders can be cancelled or amended at no cost if notice is given at least 24 hours before the scheduled delivery date.
  • To request a cancellation or amend details, please notify us via the contact options on our Website, quoting your order reference number.
  • If cancellation or amendment is requested less than 24 hours before delivery, we reserve the right to retain up to the full value of the order, particularly if preparation or dispatch has commenced.
  • Where a Product is made to order or personalised, your right to cancellation may be limited in accordance with UK consumer law.

If a refund is due following a valid cancellation, it will be processed using the same method as the initial payment, within a reasonable timeframe.

Returns, Refunds, and Quality Concerns

We take pride in delivering the freshest flowers and highest quality Products. If for any reason you are dissatisfied with your order, please contact us as soon as possible and within 48 hours of delivery:

  • We may request a photo of the Product to verify any quality issue.
  • If your complaint is upheld, we will offer a replacement, refund, or store credit as appropriate.
  • Perishable goods, such as flowers, are exempt from the statutory cooling-off period and cannot be returned unless faulty or not as described.

Limitation of Liability

Except as expressly set out in these Terms, we shall not be liable for:

  • Any indirect, consequential, or special loss, including loss of profit or business opportunity.
  • Failure or delay in performance due to events outside our control, such as supply shortages, transport disruption, or adverse weather.
  • Failure to perform or deliver due to inaccurate or incomplete information provided by you (including recipient address).
  • Allergic reactions to flowers and plants. It is your responsibility to check for allergies prior to ordering.

Our total liability for any claim arising from your order, whether in contract or tort, will not exceed the total amount paid for the Product concerned.

Your Obligations

By placing an order with Flowers Vauxhall, you confirm that:

  • You are at least 18 years old and legally capable of entering into binding contracts.
  • All information supplied during purchase is accurate and up to date.
  • You will use our Products only for lawful purposes and not for resale (unless agreed in writing).

Intellectual Property

All content, images, text, and Product designs featured on the Flowers Vauxhall Website are our intellectual property or used with permission. Unauthorised use, reproduction, or distribution is strictly prohibited.

Privacy & Data Protection

We are committed to protecting your personal information. Please refer to our Privacy Policy on the Website for details about how we manage and safeguard your data in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws.

Changes to Terms

We reserve the right to amend these Terms occasionally to reflect changes in law or our business practices. The date of the latest revision will be shown at the top of this page. For future orders, the version published on our Website at the time of your order shall apply.

Third Party Rights

No third party shall have any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

Governing Law and Jurisdiction

These Terms and the formation of contracts through our Website are governed by the laws of England and Wales. By ordering from Flowers Vauxhall, you consent to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising under or connected with these Terms.

Contact Us

If you have any questions about these Terms, your order, or our online flower delivery service in Vauxhall, please refer to our contact page or customer service section on our Website for guidance and support.

Applicability of Terms

These Terms & Conditions apply to all customers placing orders for delivery across Vauxhall and surrounding areas. Please check that your location is within our stated delivery coverage before placing your order. By finalising your purchase, you acknowledge and accept these Terms and Conditions.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Vauxhall, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Vauxhall.

For assistance with orders, returns or account queries, please fill out the Contact Us form.