Fresh Flower Returns, Refunds & Complaints with Flowers Vauxhall
Our Fresh Flowers Guarantee in Vauxhall
At Flowers Vauxhall, we are committed to delivering flowers that are as fresh and beautiful as you expect. As a trusted local florist serving both Vauxhall households and businesses, we offer a same-day and next-day delivery service designed around quality, longevity, and your satisfaction. Every arrangement is crafted with utmost care to meet our strict standards.
Damaged-on-Arrival Policy
We take every measure to ensure your flowers arrive in perfect condition. However, on rare occasions, factors outside our control may cause damage during transit. If your flowers arrive damaged or not as described, please contact us as soon as possible on the day of delivery or the following day. Provide your order details and clear photos of the damaged items so we can assess and process your concern promptly.
Freshness Window
Your satisfaction is backed by our fresh flowers guarantee. Our flowers are guaranteed to look their best for at least five days from the date of delivery, provided they are cared for as instructed. If your flowers wilt, lose petals, or show signs of poor freshness within this five-day window, and you have followed the care instructions supplied, get in touch so we can make things right.
Refund and Replacement Options
Your happiness is our top priority. If your flowers are damaged on arrival or fail to meet our freshness standards, you have the following options:
- Replacement: We will arrange for a new bouquet or arrangement to be delivered to you at the earliest convenience, free of charge.
- Refund: If a replacement isn’t suitable or possible, we can organise a full or partial refund to your original payment method, depending on the nature of the issue.
We evaluate each request individually and always aim for a resolution that leaves you satisfied.
How to Make a Complaint
If you’re not happy with your order, service, or any aspect of your interaction with Flowers Vauxhall, we want to hear from you. Customer feedback is vital to us, and we treat all complaints seriously.
- Contact us promptly: Reach out within 48 hours of receiving your delivery, providing your order details, why you’re unhappy, and supporting evidence (such as photos).
- Review and Response: Our customer care team will investigate your complaint and respond within 1-2 business days, offering either a replacement, refund, or explanation as appropriate.
- Escalation: If you remain unsatisfied after our response, you may request further review by a senior team member, who will provide an impartial decision.
Shop with Confidence: Your Trusted Local Florist
As a respected Vauxhall florist, we’ve built our reputation on reliability, quality, and friendly service to our neighbourhood. Whether you’re ordering flowers for a loved one at home or brightening your business, Flowers Vauxhall is here to make every experience seamless and stress-free.
If you have any questions about our returns, refunds, or complaints policy, please don’t hesitate to reach out. Thank you for choosing local – we appreciate your trust and support.
